essiesrealm
Inspiration Seeker

Etsy shop required

i can not log in my account in blue etsy seller app and it says like this (photo). i got an email about that when i inform you etsy support about that and share my infos but there is still no return on this.

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Re: Etsy shop required

@essiesrealm  - I apologize but I'm not quite sure what problem you are having with your shop, other than you say you cannot log into it & that you have shared information with Etsy.

First do read this: https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

If you have problems logging into your account using the app, try using a browser on your phone or use a computer.

If you have already opened a help ticket with Etsy & have not received a response you will need to be patient as they are back-logged. 
Remember to reply to any generic responses to your help ticket that your issue is not resolved. 

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Re: Etsy shop required

I have the same issue. It’s a new device and my store is not “associated” with the iPhone. Trying to figure a way to get my iPhone and ETSY SHOP to associate with each other a bit more interactively. Like print my shipping labels? No luck even after installing Firefox and deleting the app and reinstalling again. Signing out and in again. Added 2-step auth. (Which I didn’t want because it is hard enough accessing my account) Tried it all. 

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Re: Etsy shop required

@essiesrealm: In addition to the excellent advice from  @JMOldeVintage, keep in mind that even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

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CuriousityShop
Conversation Maker

Re: Etsy shop required

@essiesrealm> I hope you did not give someone your email and then click on it. There is a scam going around.

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Re: Etsy shop required

I’m having the same problem when I try to log in with my Apple password on a new iPhone. My laptop is in the shop so have to use this phone to print shipping labels. It prints a few, then decides not to print the rest. ETSY is blaming the app. I have over due orders and no answers.

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Re: Etsy shop required

@CNHdonut: "ETSY is blaming the app." Have you tried using your mobile browser rather than the app?

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Re: Etsy shop required

Can you go to your local library to print your labels until your laptop is fixed?

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