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Etsy shop hacked

My shop account has been hacked and now I don’t have access to my shop, but I think the hacker still has access, since I’m now listing furniture and running a sale
I chatted with Etsy but are still waiting for them to email me, but they still haven’t after now 8 hours.
I wrote to them again, but if anyone knows how to get a hold of them directly, please let me know.
I changed password yesterday, but I got thrown off the account while chatting with Etsy and now I need a Authenticator code to access, which I don’t have. The account number for payments is not mine, and I couldn’t change it without knowing the full number, so all funds go directly to the hacker right now.

How do I get in contact with Etsy so they can stop this?

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Re: Etsy shop hacked

you are posting here, so are still logged in,

does this work for call back for you

https://help.etsy.com/hc/en-us/requests/new?segment=selling&fbclid=IwAR3XJULkao3ZPR8XcOEf2A7143n87Xt...

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Re: Etsy shop hacked

The shop you are posting from says you have no items listed at this time.   Is this the shop you think is hacked?

I think you will need to wait for Etsy to reply.  Remember they are in a different time zone to Italy. 

 

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CherryTees
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Re: Etsy shop hacked

Depending on how busy they are with inquiries, they may take awhile to respond back so try contacting them in different ways.

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