Etsy shipping labels pre filled options are blank

[QueenBJwlry]

After years of using Etsy shipping labels, my pre filled options for weight and package dimensions are now blank. I tried 2 different browsers. Same problem. Please fix this. It is very inconvenient. Others on the forum are also having this issue. I tried the help center but it takes you in circles and there isn't an option to contact Etsy.

[NanaLetha]

You can contact Etsy via chat in your dashboard.

[TheVerseWithin]

I am having the same issue.  

[ChillwolfArt]

@QueenBJwlry  Hi, sorry that you and so many others are having this issue.  And yet there is still the push to use Etsy Labels, with all of the many glitches going on.  You are a Star Seller, so you should have Chat available in the bottom Right corner of your Shop Dashboard.    OR try Help > Your Account (lower Right of page) > Contact.

I hope this helps you.

[TonsOfPaper · Accepted solution]

Hello there,

We've recently resolved an issue wherein the package presets not populating in new shipping label window. You all should be able to continue using Etsy without further problems, but if you encounter the same issue. Please contact us directly by sending a ticket through this link. This way, we can further assist you.

Thank you very much!