Etsy sent me an email saying that they approved my name and tax number, but I still can't get paid.

2 months ago Etsy told me to add my tax number and I was given a period of 55 days. It stated that I would not receive my payments during this period, but if I added it, I would receive it. I added my tax number within the time given to me and I received an e-mail from Etsy saying "We have approved your name and tax ID number". But I still can't get paid and when I report this situation to the live support team, I am constantly told that I will transfer it to the upper unit. No one responds to emails.

On the Payment Account page
"Your funds won't be available for deposit until we can verify your taxpayer info using the documents you submitted. This usually takes up to 48 hours. Learn more"

Legal and Tax Information page
We're verifying your new name

"We'll need to confirm that the info you shared with Etsy matches what's on the legal documents you submitted (usually within 48 hours). You can check your verification status here. Keep in mind, your shop will stay open but you won't be able to receive funds from your sales until we verify your taxpayer info."

There are warnings like this. What should I do? I'm selling but I'm not getting paid, no one is helping me.

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leapoffaithsigns
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Re: Etsy sent me an email saying that they approved my name and tax number, but I still can't get pa

did this get resolved..... I am experiencing the same exact problem and need help?

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woowooboutique1
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Re: Etsy sent me an email saying that they approved my name and tax number, but I still can't get pa

Hello did you get this resolved?

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Re: Etsy sent me an email saying that they approved my name and tax number, but I still can't get pa

Had the same for a couple weeks and have seen several other forum posts similar over last month or so. 

 

Did you request any name change at all?  If so that can hugely complicate things. 

 

If not  - it is just time to verify which really shouldn't be advertised as 48 hours as it is often more than that.

 

Live chat cannot chase this for  you and neither can the phone callback support team.   Only the Trust and Safety team on email can assist but as you point out, they can take a long time to reply.  And  you may initially get an auto reply from a bot that  you then need to reply to and advise " I still need help" or something similar.   I  ended up DM'ing their insta account and posting on here where a forum moderator escalated the issue.  Unsure which of those worked but did seem to crack it 

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