Etsy sending DAILY repeat "Your order has shipped" emails to my customers...

[SilviaFindings]

I've had several (7 now) customers message me to complain about sending them daily, repeated emails informing them that their order has been shipped (even after they've received the order!).

I've tried contacting Etsy support (through the chat bubble that isn't always there), and via email, but all I get is sweeping generalizations and depressingly familiar platitudes ("we're aware of the issue and our engineering team is currently looking into it" and "We do not have a definite timeframe on when the issue will be resolve, but please know that we prioritize issues based on the impact to our members").

Is anybody else experiencing this issue? I'm positive that if 7 separate people felt strongly enough about the spam to complain to me, then there must be dozens more who aren't. Either way, I'M the one getting heat from customers though most are very understanding when I explain that it's not me sending the emails, but Etsy bugging out...

[ArtDollsbyJD]

It might depend on how much they ordered on Etsy.  If they ordered from many shops, each order would get a separate order has shipped.

Also Etsy sends an email when the item is out for delivery or about to be delivered.  

So depending on how much they have bought at one time or consecutive days may be an indicator of how many emails are received.  If they placed a larger order from several shops, they are informed they will get individual emails for each shop purchased from.

I have bought from several shops recently and have received the normal amount of emails for each shop I bought from.  Maybe these particular buyers are sensitive to the amount of email.  

Not sure there is anything you can do about it as I doubt Etsy would revise what they are doing now.  

You can take one email and respond back restating the problem and then let it go. 

[SilviaFindings]

@JDTotesnDolls

Yeah, no, this isn't that. It's Etsy sending the identical shipment confirmation email to the same person for the same order daily for days (weeks, now) on end.

And agreed, I have pretty much resigned myself to the fact that it'll get fixed when it gets fixed and there's naught to do but suck up the angry customer emails (I think you underappreciate how irrational some people get when faced with spam) and wait for it to go away.

[Adorabilities]

Are you using some kind of third-party integration? I forget the details, but I think I remember this happening before to sellers using some sort of integration. I understood it to be confirmation information bouncing back and forth from Etsy and the other company.

[SilviaFindings]

We are, and that was the first place I looked (or, rather, had people much smarter than I on that kind of thing look at it), but nothing has changed in the API of the service we use (ChitChats) that our web person could see. I will ask her to check again based on that very helpful info. Thanks!

[SVGRox]

It's more like Etsy might have changed something as there seems to whirlwind of live testing and changes which might break connections to linked services