Etsy put my shop on vacation mode

[FlowersForLola]

I’m looking for advice—Etsy suddenly put my shop in vacation mode, and I wasn’t notified in the dashboard, emails, or given any explanation. I’ve recently seen other sellers mentioning similar problems, so it seems to be happening a lot. How did you resolve it, and how long did it take?

With holiday sales at stake, I’m really worried

Any guidance would be greatly appreciated!

[CryzalisMasksUK]

Have you had any deactivation or cases against your shop? have you checked that none of your images have been stolen by resellers?

[FlowersForLola]

No, there were no cases or deactivations. Everything went as usual. 

[PlatypusDream]

Have you had overdue orders?

An influx of orders outside of the norm?

Etsy does pause shops that get more than the usual amount of orders, just so you can catch up and not get overwhelmed.

[FlowersForLola]

Unfortunately, in November we received fewer orders than usual.
Yesterday an order was overdue by 1 day, which was immediately sent (and it wasn't a problem before).

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.