Etsy, please, you need to fix the thumbnail editing feature!

[Lesagevintage]

Please Etsy, I know not everyone has the same problem, but I also know I'm not the only one.

The thumbnail adjustment feature only works sporadically on the desktop for me. I often have to readjust my thumbnail image multiple times before it actually appears as I want it to. This takes up valuable time that could be spent doing other things and has been an ongoing problem for a very long time. I know the Etsy tech team is constantly testing and rolling out new features, however I sincerely feel that fixing important existing features should be prioritized over implementing anything new.

Without the ability to adjust thumbnails, the look of entire shops are thrown off and listings appear disjointed and incohesive. As a vintage seller listing is already a time consuming, ongoing process and having to fiddle around with the thumbnail for an additional 20 minutes per listing is just painful. Please, hear my plea... fix the thumbnail editor!!! 

[theCopperPoppy]

Same. It's infuriating. I've re-arranged the same thumbnail on multiple browsers, etc... it still is wrong even after "previewing" correctly. So annoying! 

[Boretrolondon]

Same here. Very frustrating. I crop my picture to square in my library before importing to my listing. It's time consuming and not efficient but at least it gets to the result I want.  

[BetterStayTogether]

It used to work sometimes, but the past few days it does not work at all! 

[SewlyButtons]

It's really appalling that a business as big as etsy cannot seem to get this one little thing fixed. It's been an issue for YEARS!!!

Couple days ago I started this discussion:
https://community.etsy.com/t5/Technical-Issues/OMG-ETSY-Fix-the-frickin-thumbnail-adjustment-PLEASE/...

And it suddenly dawned on me what the easiest workaround would be (it's a shame we even need to consider a workaround... but... here we are). So...  here's my WORKAROUND THUMBNAIL SOLUTION to move past the fact that etsy can't be bothered to fix this:

1. Upload TWO copies of the image you want to use for a thumbnail.
2. Make one of them your primary image (1 of 10).
3. Use the etsy CROP to "zoom" in on that image to create the thumbnail you want.

[MossAndTwigPaperCo]

But hey - did anyone notice how they updated the page numbers at the bottom of each page? They used to be circles - but now they're ovals???? Seriously??????? We're all screaming into the wind over a super frustrating problem and they go and use valuable time and money changing stupid stuff that doesn't need to be changed and NOT fixing the things that desperately need fixing.

[CuriosityCabinet]

I didn't notice the shape of the numbers but I did notice that it's not highlighting the page number so I can't tell which page I'm on I'm on when looking through a shop unless I look at the URL.

Annoying. Thanks Etsy. This is just what we've all been asking for.

[GlassPalaceArts]

Yes! Please fix it!!!!

[CoralsGalleria]

I just came here for the same issue. Do better Etsy please.

[Lesagevintage]

Thanks for all the responses, hopefully if enough people chime in with their frustrations Etsy will pay attention and actually do something about it! 

[FatallyFeminine]

I read someone on the forums the other day said after they upload the photo they do a slight crop in the Etsy tools and then the thumbnail can be adjusted and stays. It worked for me and saved me some time.

[FloralsPrints]

I've been trying the crop hack for a few days now but unfortunately I'm still having issues. Even though the thumbnail seems to 'stick' now after fewer tries (or sometimes on the first try if I'm lucky), it will almost always unstick minutes or hours later and becomes very uncentered on top of that. After 800+ listings and over two years on Etsy, I'm still having this issue. Major bummer. I even got a new laptop recently and double-checked everything's up to date.