Etsy placed my shop on pause

[MadeUnik]

My shop was put on pause by Etsy and i cannot fond help to be reinstated.

“We put your shop on pause

To help you manage your current orders and keep your shop in good standing, we've temporarily paused your shop. During this time, buyers will see your shop in vacation mode.”

Ive never received any email with the reason. And i cant find where or how to contact someone to reistate

what can i do ?

please help

[GlassyFields · Accepted solution]

sounds like the message has the reason ... to help you manage your current orders.

Have you had an unusually high number of orders recently? Do you have multiple orders that you're working on before sending? Have you shipped orders late recently? If none of these are the case, try contacting Etsy and ask them to remove the pause.

[ArtDollsbyJD]

@GlassyFields   Etsy uses that whenever they need anything like ID or bank verification or something else.  It's not always for orders. 

[NanaLetha]

@GlassyFields  OP has no sales 

[GroundZeroCreations]

@NanaLetha 

How do you know the OP has no sales? I thought when you were in vacation mode that it showed reviews but if a shop doesn't have reviews, I didn't think there was any way to know if they had sales. 

[ArtDollsbyJD]

@GroundZeroCreations   Sales show on the shop home page even if you are on vacation.  

[GroundZeroCreations]

@ArtDollsbyJD 

Thanks for that clarification. I knew you could see the product sales but I didn't think it showed your total number of sales at the top of the page anymore. 

[SecretSrls]

Same here, shop put on halt because one (and first sale) order is "in transit" although it was delivered on the 27th. Etsy not answering ticket since a week, and buyer not answering to help mark as delivered. idk what to do.

[KKbraceletsandmore]

Were you asked to verify your identity and/or financial information?

[MadeUnik · Accepted solution]

Sorry it took me so long to reply. I couldn't find my own original Post

Etsy took the pause automatically next day of my message. 
i want to thank everyone that tried to help. My account is old but Im new on listings and was a little confused

thanks again

[ArtDollsbyJD]

@MadeUnik   If you did not use the shop after creating it, Etsy is now pausing shops to make sure the shop was not hacked.

BTW finish your shop.  

[DeuxMeus]

Hi

I completely understand your frustration. Having your shop paused can be really stressful, especially when you’re not given any reason or warning. Here are a few steps that might help you get your shop reinstated:

1. Check Your Email: Take a moment to check your spam/junk folders for any emails from Etsy that might have been missed. Sometimes important messages can end up there.

2. Contact Etsy Support: It can be tricky, but try reaching out to Etsy support through the help section of their website. They usually have a chat option or a form you can fill out to get in touch with them directly.

3. Review Policies: Make sure to review Etsy's policies to see if there might be anything that could have led to the pause. This’ll also help you when you explain your situation to support.

4. Be Patient: While waiting for a response from Etsy, keep your buyers informed if they have open orders. Communication is key.

Hang in there, and I hope your shop gets reinstated soon!