Etsy order confirmation

[LunasAnxiety]

How does Etsy notify you when you've made a sale? Is it via Messages in Etsy or through email? I received and email of an order confirmation. Is this, EtsyAllertsids@hroigwxs.cfd, a usual email address from Etsy? 

[BootifulLabels]

No, this is a scam.  Send it the spam folder, and make sure you do not click any links or send any private information.  When you get a sale it will show on your Shop Dashboard and you don't need to do or verify anything.  Scammers target new shops especially, but not exclusively, simply because they don't yet know how things work and are more likely to fall for fake messages.  Your Dashboard is your GOTO place for recent activity.

[ItalianPaperCuts]

I opened a second store two days ago, I received 6 fake orders and 10 emails with requests to update data etc..
they are all scams, do not click on any links

[LunasAnxiety]

Than you so much. Is there someplace I can report it maybe? 

[BootifulLabels]

Marking the message as spam will bring it to Etsy's attention (if they haven't already removed the scammers account).  

You should spend some time reading the Seller Handbook and the Site Policies (both can be accessed from your Dashboard Menu on the left of the page, under Help).  This will help you learn how things work and make you less likely to fall for scams when they occur.  You also need to finish your shop setup, particularly policies and the About section.  Detailed policies and and descriptions and/or videos of your making processes will give buyers more confidence in your shop.

[ZenCatPottery]

You will get a notification in your shop dashboard under “orders.”  If a sale isn’t showing up there, then you don’t have a sale.

All messages from Etsy will be in the “from Etsy” section/folder under messages. If a message is not in that folder, it is not from Etsy.

[ZenCatPottery]

You haven’t made any sales.  When you make a sale it will also show on your shop page.

[BagmakerSupply]

@LunasAnxiety: "How does Etsy notify you when you've made a sale?" "Etsy also sends a notification to the Etsy Seller app and an email to you at the address you use for your Etsy account." https://help.etsy.com/hc/en-gb/articles/115015710308-What-to-Do-After-You-Sell-an-Item

[ButterflyFeetDigital]

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[BrooklynStVintage]

I agree you need to read the Etsy Info and polices to protect your shop.  Your items are not vintage. Even if they WERE vintage, you have changed them and can't portray them as a Vintage item.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution, and do not click on any suspicious email links. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.