Etsy help

[Former_Member]

I received this message from Support:

[This content has been removed by Moderation. We ask that you please review Section 1, Item 1 of our Community Policies before posting in the Forums.]

is this legit?  My response does not get submitted and I do not know how to contact support.  Any help with this would be greatly appreciated.

[UppNorthCo]

this is a scam.  stop trying to respond.  mark the message as spam

you have no sales

[BohoHohoPL]

its a scam you have 0 sales

[VINTAGEbytheMAGPIE]

No this isn't legit , it is the start of a SCAM which has been well documented here.

Don't reply and send the message to SPAM

I'd recommend reading these 

Solved: How to Spot a Scam - No a Buyer Doesn't Need Your ... - Welcome to the Etsy Community

Protect Your Account From Scammers - Welcome to the Etsy Community

 New “From Etsy” section in Messages - Welcome to the Etsy Community

Remember, Etsy already have your email and financial information, so you don't need to enter it again anywhere

If you have a genuine sale, it will appear on your Dashboard

Id also recommend checking this forum often 

[vintageNCtreasures]

The message was NOT from Support.
It's a scam to steal YOUR money by giving these crooks your bank/credit card information.

Your reply is not being sent because Etsy had REMOVED those scammers account. 
There's nothing to contact Etsy about and if you want to contact Etsy you do this through your shop manager > Help > contact us.

You have NO sales.

There's 1,000's of posts on these forums about these scams going back to at least July.

Plus this announcement and info on your message page.
If the message is NOT in the FROM ETSY section, then it's 100% a scam.

Etsy does not need your email, they have it. They'd never ask you to update any financial info through a link like that.
Etsy would put a notice on your dashboard/financial page.
A buyer never ever needs your email.

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

[BagmakerSupply]

@Former_Member: "A buyer has paid for your item." Real orders will show up on your Orders & Shipping page and your Payments page. If you have not already done so, you may want to read https://help.etsy.com/hc/en-us/articles/115015710308-What-to-Do-After-You-Sell-an-Item?segment=selling for an overview how orders work for sellers.

It is a SCAM - you might want to read the excellent post by @bradgoodell  in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Email-Address/td-p/142754172 and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-payment/m-p/142921442#M789846

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segment=selling

Real messages from Etsy are now going into their own section on your messages page https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899