Etsy hasn’t paid me in 2 months.

[TheGrumpyUnicornCo]

I got a mail for Etsy a couple of months ago saying I had to verify my bank account, which I’d been using for ages with no issues. I tried to verify it and it kept failing. Eventually I changed it to a different bank account. Again verification failed.

Etsy support said they tried to sent a small payment to my account on 25 November, but bank said that never happened. I uploaded documents to verify my account, and they show as verified. CHAT said this would override the

need to sent a small payment. But, when the payment date comes the back account shows unverified again. This has happened numerous times.

On CHAT they keep tell me to talk to my bank and say they can’t help me, but I have talked to my bank and they said no payment has been attempted. And CHAT previously said uploading the documents would OVERRIDE need for a small payment to be made. I’m stuck in a loop!!

It has been 2 months without payment and I’m out of pocket for product and shipping and desperately need to get paid.

Any help would be appreciated,

Thanks!

Edit to add: I’ve just put my shop on vacation mode because I can’t keep shipping out without payment.

[VintageRescueSquad]

Chat is outsourced. I would suggest submitting a help request/callback

[TheGrumpyUnicornCo]

I did get a callback once. The lady was super helpful and said she could see my account gets verified and unverified for no apparent reason. She suggested uploading the documents again and pushing my payment to weekly, from daily, to give the system time to do it all. I did that, payment was due yesterday but failed. 

Since then, the callback button isn’t working for me. 

[madebysandyy]

The calls are from the same team as the chat support. They're both outsourced unfortunately

[ArtDollsbyJD]

@madebysandyy   Do not use chat for financial matters.  Email is best. 

[auntiejans]

I'm sorry this has nothing to do with your payment but I just looked at your shop, your announcement hasn't been updated since May 2024 & it says "items purchased now will not ship out until June".  I'm guessing that you need to change that?

[TheGrumpyUnicornCo]

Oh haha, thanks 

[Natalya1905]

Your shop title; ""Enamel Pins of LOTR, Cats, Spooky, Book, Star Wars". Several reviews for DnD items. Could it be the issue?

[TheGrumpyUnicornCo]

I doubt it as the issue is about my back account being verified. But I will edit that just in case, thanks, 

[madebysandyy]

Did you manage to get your issue fixed ? I posted about a similar situation where Etsy has been holding my money for 6 months (they owe me around $7.5k now), and they closed my forum thread with a reply saying they'll contact me but they haven't yet

Feels like I'm being silenced tbh...

[CraftyCornishMaids]

Put your shop on vacation,

don't keep selling and shipping off, if you are not getting any funds in.

If etsy can't transfer to you, they don't keep the money, they eventually end up refunding all the customers

.....

a basic thing - do you have any PO boxes instead of addresses anywhere?  etsy, bank, business etc?

does everything match exactly, down to the last letter?

including electronic info held online by your tax authorities, and bank,
as etsy does verify the online info held by the third parties, against photo ID, and what is entered on etsy?

......

etsy would have done a full re-check when you changed bank accounts, so something, somewhere is causing the problem

[ArtDollsbyJD]

@madebysandyy   Etsy asks we not resurrect old threads.  If you had reply email from Etsy, did you contact them that you still needed help?  If you used only chat and they promised to forward that may or may not have happened.

Please add your location and shop policies.

The larger the sum the harder it is to get funds transferred.  

Check you credit card and you bank account.  Has Etsy made any attempt to transfer funds?  If they have and the funds returned, the problem may be credit card or may be your bank.  Find out from your bank if everything is fine with your account. 

[madebysandyy]

No I only have my home address, no PO box, and only one name so my information everywhere is the same.