Etsy has miscalculated my message response percentage.

[TheKeyCoverCompany]

Any advise - Etsy have calculated my message response rate wrong and as a result I have lost my star seller - can anyone advise me what’s best to do? 

[CappuccinoLace]

Nothing you can do. Etsy won't change it.

[LeatherBeadDesigns]

@CappuccinoLacethis is the platform to voice our opinion. it can change if we make our voice heard.

[SandySeattle]

Same happened to me

[CoonCreekThreads]

Same happened to me so I have a note on my shop announcement indicating the ''bots'' are not accurate.

[thewoollydog]

Same here mine has gone... but it's totally wrong, in shop manager on the star seller it says 100% perfect score! then on message breakdown it says 2 messages received and answered within 24 hrs, WTF why the f do I bother... their metrics are totally useless! 

[CappuccinoLace]

It's showing you the Sept badge. You need to click "last review period" to see the stats for today's badge.

[thewoollydog]

@CappuccinoLace  hold on, sorry I don't quite understand? I have had the badge continuously, I only had 2 messages in July which were answered straight away and it has always shown 100%,  and still does, so are you saying that there are a certain number of messages I have to receive and answer? so if I don't reach that number of incoming messages my best bet is to get someone to message me?

Yes last review period was also 100%

[CappuccinoLace]

No, i was simply going by you saying "it's showing 100%".

I assumed you were looking at current stats when you needed to look at last review period stats.

I was unaware from your first post that it was showing 100% for last review period as well.

Presumably if it was 100% then you missed star seller for another reason.

[GieseDeseiGns]

Remember its not Just July its May, June, and July that they take into consideration for the August one.

[thewoollydog]

@CappuccinoLace  no sorry I'm only talking about the message response star, that's the one that I've always had, (I don't have a chance in hell of ever getting the big star seller badge as I often don't need to send things tracked in the UK). It's quite funny really because I don't think the big star seller thing is a good idea or makes a difference (at the moment) and wondered why sellers made a fuss because they haven't received one, but I suppose I was used to the message badge being there, as I've tried to answer anything quickly, so I think why I've joined this post is because... (and I know there's nothing I can do to change it) it really irks me that something must be wrong at the etsy end, when it's there in black and white that I've been 100% on messages from the beginning of the introduction, still am, yet the badge has gone, hence my query, do we have to actually have a certain number of messages to answer in the time period? 

[CappuccinoLace]

@thewoollydog 

No you don't. At least no where does it say you do.

You do have to have the required sales and £ amount though, to get the individual badges.

[ThePlayfulNeedle]

I lost Star Seller because I only responded to one of two identical messages sent by a buyer, and not to the other! Forget shipping before my stated estimate, forget the good ratings I receive; nope, didn't reply to a duplicate message so punishment for you. Good job showing your customers what you really think of them, Etsy!

[LeatherBeadDesigns]

I really think that this star seller badge make no sense, why there's a time line when you respond to a message, it is important to respond to buyers quickly BUT why put a time line on it, we as sellers have other jobs and other things to take of too.

Plus your rating goes down so fast!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and take years to go back up, if etsy calculate your percentage every 3 months why those it changes every month, they should have wait until every 3 months to change it.

why they calculate sellers average rating based on 21 reviews. so what happen to all the other review, they don't count. what if you don't get no review in 3 months, why is it not base on your overall average ratings, WHY JUST 24.

[CraftyCornishMaids]

@LeatherBeadDesigns 

For the star seller

it's a rolling three months, so every month, they calculate it for the previous 3 months,

which means if you miss it one month, you can get it back the following month, (not years)

...

for the stars at the top left - that's a rolling year, so every month, they calculate it for the previous 12 months

[ThatCraftyVeganBetch]

The same thing has happened to me that you all have listed! Except my issue is that Messages that we’re sent to me from personal items that I bought on Etsy that have nothing to do with my business count against me?! That makes absolutely no sense. If I get a message that says “thanks for buying this item from my business from another seller” #1 What does Etsy want me to say to that and #2 if that counts towards the parameters wouldn’t that mean that the Etsy seller I bought from personally would be having a response war so that both of our star seller badges weren’t at risk?! Like make it make sense!

[CraftyCornishMaids]

It counts against you, because etsy says you have to reply to EVERY message thread, ONCE

It's the rules, and always has been.

you can reply - Thank you - or with just a smiley emoji

you don't have to be the last to reply, you only have to reply ONCE to each thread

[GothamBBC]

Their process of calculating your stats are primitive compared to how they measure their own business. Star Seller status is probably missed more often by ETSY's ineffective calculations rather than a Seller missing an actual objective. 

[CraftyCornishMaids]

Etsy's calculations are correct here, they are calculating them, exactly as they say they will

[GothamBBC]

Exactly, they are calculating them poorly. As planned and executed and without accepting responsibility for the frustration caused and evidenced by sooooo many threads on these points. Simple weakness......the fact that it is still being complained about demonstrates the point.....

[CraftyCornishMaids]

What you mean, is you don't like the rules for the calculation

But they do calculate them, the way they say they will, so if you want the badge, do what they say,

or don't have the badge,

the rules are there for a reason - good customer service means replying to the first message in a thread

the people complaining are not replying to their customers thread - a thank you - takes no time at all, and is the polite thing to do

[CarpetCollectionAU]

@GothamBBC "the fact that it is still being complained about demonstrates.....

that, even after all this time, there are still people who have not read the SSP rules or believe they are above them.

As the saying goes "You cannot have your cake and eat it too"

Either you want the SSP Badge and will follow the published rules to achieve it or you do not care about the SSP, so will continue to do your "own thing"

But do not forget, much of the SSP is, actually, based on Etsy's Service Level Standards. It is probable that some Shops which do not aspire to reach SSP levels may also be falling down in basic, and important, Service Level Standard requirements.

[GothamBBC]

I'd just like to be able to eat the cake that I bake. The process that is being employed is half baked at best. When ETSY's process has loopholes which undermine the best of efforts and leave so many people upset, it's clear that the process needs attention. Perhaps you have never been bitten hard enough by the process to feel similarly. If you had you would not try to lecture those that have been less fortunate than yourself. 

[CatsWhiskersCurios]

Fortune has nothing to do with the star seller badge, other than perhaps in the reviews.  The messaging and dispatch badges are 100% within a seller's control.  If the star is important to you, follow the rules.  If it's not, don't.

[GothamBBC]

Lovely response, another empath.