When trying to buy something from my page, a customer is having problems and they are unable to add my products to their cart. How can I fix this?
I just tried to add your items to cart - easy, no problem. Ask them nicely to try a different browser.
Your first sale - I wonder if this buyer is trying to get you to sell to them off Etsy. No protection there... don't fall for it.
@AdventureLustBotique According to your store's home page some people do have your items in their cart. Unless you have set up the listing incorrectly, there is probably nothing you can do unless there is an "error" in the listing. Is the customer in a country you sell to? Is the item restricted where the customer lives? is Etsy just having a bad day? Is the customer using the Etsy app or trying via browser? Not being sarcastic, but the reasons can be myriad and most are probably out of your control.
I added your item to my cart. It worked just fine. Don't worry, you've set it up correctly.