Etsy has deleted the sale I had on my profile

[Bluartzy]

Hello, something strange has happened to me, a few days ago I had my first sale, the payment was processed and now is about to arrive at the customer's address; however yesterday I had another sale, and the sale was canceled, only appears in completed orders (canceled), they did not send me any mail or anything, but where the number of sales appears in the profile of my store, before there was 1 sale, now appears with 0 sales, I already contacted support and I have no answer, has anyone else had this happen?

Clarification: Payment for my first sale is still intact, 

Thank you very much, 

[PlatypusDream]

Did you know the person your sold your first item to? Was it a brother, parent, friend, another profile you have on Etsy?

[Bluartzy]

No, help, what could have happened?

[BagmakerSupply]

@Bluartzy: "... the sale was canceled, only appears in completed orders (canceled) ..."  Usually this means that the payment processor declined the transaction after the initial round of checks -  the exact reason is between the seller and Etsy. As to why the sales count on your shop home page is incorrect when you have two sales in completed (even if one is cancelled) who knows.

[givemeacrown]

I see 1 Sale on your shop's home page.

[ButterflyFeetDigital]

If it is a "pending" sale and it doesn't go through it usually means there was a problem with the buyer's cc not going through or something like that. 

[Bluartzy · Accepted solution]

Update: The sale I had is now coming up visible, I haven't heard back from etsy, so I guess it must have been some kind of error, thank you all very much.