Etsy Trust and Safety issues

[CclaireEmbroidery]

Etsy had reached out via email and asked me to verify my identity by uploading a copy of my drivers license. However, I have uploaded it several times and had to wait multiple days to have it not approved. So I scanned it and sent it a fourth time. Now I’m sitting in limbo waiting for them to review yet again. I can’t find a number to call. I have done what they asked but my account is still stuck in vacation mode. I have already lost out on weeks worth of selling with this issue. With the holidays coming this is going to be a severe hardship if I lose out on holiday sales. Can anyone tell me how to talk to someone to get help?

[NanaLetha]

There is no number to call. You would have to email them.

[PrairiePrimitives]

@CclaireEmbroidery Go thru the usual Help link. If you're lucky, you may be able to request a callback. (If you find a phone number on Google,  don't call it, they're scammers / phishers!)

If finances are really tight, maybe getting a part-time job would be beneficial. Or explain to your friends and family that you're doing a homemade Christmas this year and not exchanging store-bought gifts. 

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.