Etsy Technical Support Message

[EgyptstudioCo]

I got a message from etsy support saying send my email in the chat and I tried to send it and answer the message and it said message could not be sent.

[ChillwolfArt]

Many of these idiot scammers are impersonating Etsy Support/Staff/Assistant, etc. They are trying to get you to click onto the email. Do not engage with them, ever. Mark the Message as Spam, just so you don't get dinged for Star Seller. Perhaps the reason your Response couldn't be sent is because Etsy deleted the account. Should you receive a Message from Etsy Staff/Support, etc. it will come in the "From Etsy" Folder (if it isn't there, it's a scam).  Here is the Announcement about the "From Etsy" Folder (currently it is in past Announcements). 
https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

Also, there are scammers Messaging Sellers saying they need your email for a sale.  They don't; Etsy already has it.  When you have an Order, it will appear in  "Orders & Shipping" Page (Left Column in Shop Dashboard).  If it isn't there, you have no order.

I hope this helps you.

[BagmakerSupply · Accepted solution]

@EgyptstudioCo: It is a SCAM - you might want to read the excellent post by @bradgoodell  in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

Real messages from Etsy are now going into their own section on your messages page https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

Be sure to mark the message as SPAM so that it does not affect your stats.