Etsy Support

[lovelynotarydesigns]

Apparently, my messaging has been disabled. I currently have a customer needing an assistant with an order and I am unable to even contact them on ETSY. 

I had created an email that I send when someone leaves a review thanking them for the review. Well apparently they flagged it for spam for sending the same message to multiple people to quickly since I had several reviews the same day one day.

I contacted support 3 days ago and still no response. Anyone know how I can get my account messaging to be off of disabled? Or a number I can contact ETSY to get this taken care of? 

I have put ALOT of work into my products and listing ... I really hate to have to close my shop to open a different one simply because of something that shouldn't have even been done in the first place. I was simply sending a thank you to my customers for their positive feedback. Now it looks like I am just not responding to my customers at all. 

[VintageRescueSquad · Accepted solution]

Sorry, you just have to wait it out. It will be reinstated in a week or so.

If your customer who needs assistant has already purchased, you have their email on the order, and can contact them that way.

[PillowDetails]

@lovelynotarydesigns  Do you know where to find your Buyer's direct email?  On the order, on pc/laptop - click the tiny down-arrow next to their name.

* I just checked,  not seeing it on the app

[BetseysBeauties · Accepted solution]

Sadly, we do not know how long Etsy disables messaging under your circumstances. Best advise is to wait for a response to your support request. In the meantime, I believe you can still contact your customer via email, just not via messaging. (Edited for typo)

[lovelynotarydesigns]

Thank you all. I do appreciate it! Its just frustrating because I am definitely one that wants to be sure to take care of my customers concerns or answer their questions. Its hard to do when you cannot respond on the app. I have sent them a response via email. So far I haven't heard back so I am hoping they got it. Pretty frustrating to say the least. 

[WildCrockophile]

My question would now be if your inability to answer them within 24 hours is going to earn you a ding on your "response" score for their silly badge.  If so, not fair. 

[ArtDollsbyJD]

Use the spot on the review if you want.  Cut and paste.  Or send the email but don't send through the message system on Etsy.  That is considered spam and misuse of the system.

Frankly as a buyer I don't like getting extra emails for such reasons nor do I like being thanked for a review.  I really don't like it and I don't see it as customer service.  The thanks in the note area of the order is enough.  

[ArtDollsbyJD]

@WildCrockophile   I disagree. It is fair.  The OP should have realized that the message system has limits as to how it can be used.  Stated in Our House Rules,

[lovelynotarydesigns]

Thanks for your opinion. But, IMO if someone writes into customer support some type of response within a week shouldn't be to much to ask especially when we have customers on the other end. I have no idea why the messaging is the way it is. I just know that it isn't working.  Which, a response from support would be appreciated.