Etsy Support not responding

[WowPrintableStudio]

They haven't responded to me for over 3 weeks — I'm desperate

Etsy Support hasn’t replied to me via chat or email for more than 3 weeks, and I’m dealing with a technical issue on my account. I was charged for something I didn’t do, and now today is the last day to pay an Etsy bill I don’t actually owe — or they’ll start blocking my shop.

I’ve contacted support everywhere I could — sent emails, messages in chat, posted here on the forum — but got no response. I can’t request a callback because Etsy doesn’t call Ukraine, and no other support channel is answering.

I’m truly desperate and don’t know what else to do. Please, someone help.

[NanaLetha]

What were you charged for?

[WowPrintableStudio]

All 1,345 of my listings were auto-renewed on the same day, which is impossible — I’ve been adding them over many years, so they couldn’t all expire at once. This caused an immediate negative balance.

I contacted Etsy support, and they replied that they would escalate the issue and notify me once it was resolved. But after that, no one responded — not in chat, not by email.

This looks like a technical error, just like the one that happened in February with my shop. Back then, support fixed it quickly and refunded the charges. But now, it’s been over 3 weeks, and I still have no answer.

[NanaLetha]

You are in California not Ukraine!

[vintageNCtreasures]

This^^^^^^^^
I noticed the same thing, "California, United States" which most times implies the seller isn't from that location but overseas.

[OneEyeCatStudio]

" I was charged for something I didn’t do, and now today is the last day to pay an Etsy bill I don’t actually owe — or they’ll start blocking my shop."

Not sure what you mean by 'blocking' your shop but if they are going to close it I would pay and then continue fighting to get reimbursed.

[NanaLetha]

@WowPrintableStudio  It will be much easier if you pay your bill now and then continue to fight charge. Otherwise, Etsy will close your shop.