Etsy Spamming Customers

[MoonlakeFabrics]

Hi there
I am getting buyer after buyer, throwing complaints at me, one is on 180 mails from Etsy
to say their item has been dispatched, I talked to support who, well who did not support,
and suggested my customers do the complaint, problem there one is French and just not
getting is and still her spams are coming in, please can someone tell me if they know and or
will do a fix, my customers are getting urky.

Moonie

[SugarTaffySoap]

There's other posts on this. Did you do a forum search? 

[FabioMcMustache · Accepted solution]

Hello,

I've shared this with our internal teams so they can take a look. Thanks for the heads up!

[MoonlakeFabrics]

I did search yes, could not find it, got frustrated so started this one, and thank you HerrMoostache appreciated on behalf of my customers and my brain

[DABhandLaserCraft]

Hi

I had this issue about 10 days ago, raised a concern with live chat & got nothing but a polite email saying the engineering team are looking into it.

However I turned off sending email shipping notifications both with Etsy & Royal Mail as I have a Click and drop account with them and the emails that were being sent to my customers stopped, so it could be a fault with Royal Mail notifications.

Don't know if you have a an account with Royal Mail but if you do try turning the notifications off there, it maybe an issue with them.

Hope this helps

Dave

[MoonlakeFabrics]

I don't have Royal Mail with Etsy, and this is my todays people, these techies could just turn off the emails, it's getting on my customers nerves here is one that politely wrote to me today, and is Etsy going to compensate me, no I don't imagine they will....

Quote from a customer: You need to have ESTY STOP sending me messages about my order being mail, now they send me messages all the time, Iam getting messages every 5 minutes....THIS HAS TO STOP I DO NOT EVEN WANT THE FABRIC I ORDERED FROM YOU, THEY HAVE MESSED WITH ME TO MANY TIMES, I don't get these message about anything I have bought from ESTY except my order from you

So what happens now, three weeks+ and they can't manage to shut off the spamming? 

I am getting stressed we are on tight lines and I am answering mail after mail saying the same thing, biting in to my time.

Please just shut off notifications, oh yes it seems to be mostly international as UK to UK they get it quicker, I don't use RMail at all for Etsy so it's not that.

Please just shut if all off before we start loosing more money.

Moonie

[OmasFabricStash]

I know sellers can opt out of receiving email from Etsy so I would think buyer only accounts could also. I have never had a buyer’s account so I’m not positive about it but I’ll see what I can find because I’m curious about it now. 

[PillowDetails]

@OmasFabricStash I know you can opt out of promotional emails and offers, but anything financial, and dealing with orders, I don't believe anyone can opt out of.

* IF you get the emails at all - I only get about a third of the emails I'm supposed to be getting