Etsy RETURNING DEPOSIT again and again

[CrafticUnion]

Hello,

I've uploaded a new document and this is actually the seventh time I'm verifying my bank account successfully and I'm still getting the same error message once the deposit is done.

I am afraid this is still not working. When I enter my bank info and attach the bank statement, I do receive a confirmation that all is fine and I have to wait 5 days until the next deposit.

This never worked since end of January.

I was told that the deposit was returned by my bank which they totally deny. I asked them anyway to re-verify my account which they did and confirmed that my bank account is operational and we tried to deposit money from other sources and it worked without any issue.

Furthermore, I completely opened a brand new bank account on a completely different bank company. I entered it to my Etsy last week and the same issue happened again today.

This just confirms 100% that the problem is from Etsy's end and there is a glitch in their system that needs to be fixed.

This started once I switched my account from personal to business on Etsy so I am pretty confident it is related.

I really need this money for the sustainability for our business. I am unable to pay shipping nor my partners because of this situation that took a lot of time.

@thatregina, I noticed that you sent a list to support specialist for other sellers encountering the same issue. Could you please add me too?

[CraftyCornishMaids]

It will be returned automatically, if all your details do not match exactly

So if your bank is John A smith, and your ID is John Adam Smith, it won't work,

Make sure everything matches exactly

[CrafticUnion]

@CraftyCornishMaids Thanks for your reply!

The info is just the same and that's the same account info I am using since 2020.

This happened once I switched the seller type from individual to business.

[CraftyCornishMaids]

@CrafticUnion 

If you changed from individual to business, you haven't changed everything to match exactly -If you have your business name in "legal information" your bank account has to be in your business name too

[CrafticUnion]

@CraftyCornishMaids

Yes I did updated all legal info to match my business name, and I have also uploaded company docs for verification purpose, but still without success. This is really a crippling issue as I have over $14 000 that I can't retrieve and all my business depends on it.

[CraftyCornishMaids]

is your bank account  in the business name?

[CrafticUnion]

Yes it is. Exact same name

[EtsyForumsTeam · Accepted solution]

Hello, @CrafticUnion, and thank you for reaching out. Our internal team has reviewed your concerns and confirmed that your March 29th deposit has been issued successfully.

Having said that, we advise you to contact your bank for further clarification about what might be causing this issue.

Thank you!