EtchingTree
Inspiration Seeker

Etsy Paused my Shop

Etsy paused my shop due to unverified taxpayer details. But I have a banner on my shop that stated information has been verified. Due to my shop being paused I am losing a ton of sales and customers. Can someone help me get my shop turned back on or know what to do. 

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ExtremeCreation
Conversation Maker

Re: Etsy Paused my Shop

I'm able to view your shop. Not sure what you mean by "paused"? 

Neat niche! I really like your pet memorial stones. 

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Re: Etsy Paused my Shop

@ExtremeCreation    I did a test checkout and it says payments temporarily unavailable

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ExtremeCreation
Conversation Maker

Re: Etsy Paused my Shop

@UniqueGiftOrnaments  Oh, I didn't go that far to try that. I can see that being the issue.

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UppNorthEh
Community Maker

Re: Etsy Paused my Shop

no etsy payments.

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Re: Etsy Paused my Shop

You have no payment options available.  Are you sure your banking and cc information is up to date?

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EtchingTree
Inspiration Seeker

Re: Etsy Paused my Shop

I have had an Etsy store since 2018 and orders coming in until 5:30cst on 1/15/2024. Then I received an email stating that my shop had been paused and put on vacation mode without my knowledge for unverified taxpayer details. I have went into my shop it states that it is verified. So I try to upload the documents again and now states that I have tried more than 5 times but I have not tried 5 times. I am so frustrated as I do not know what to do and I can not receive any orders at this time.  There is no way to contact Etsy directly to get the issue resolved.

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SeHoonShop
Inspiration Seeker

Re: Etsy Paused my Shop

Did you ever get this resolved?

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Re: Etsy Paused my Shop

@SeHoonShop 

Looking at your shop, there may be other factors at play in your case.

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Re: Etsy Paused my Shop

same problem with me, my account is in vacation mode

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Re: Etsy Paused my Shop

Same with mine 

 

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