I've been waiting weeks/months for Etsy to verify the account owner on my account. I was told to wait and that they were in the review process and there was nothing I needed to do right now. I wasn't getting any payments for orders that were shipped out since before Christmas. Last week I reached out to Etsy customer service, asking them a status since my shop said there were 4 days left to verify my identity before my shop would be paused and the open ordered refunded. I was told someone would reach a conclusion before my shop was paused and that my money should be safe as long as I did everything I was supposed to, which I did. This however, is not the case.
This week Etsy started refunding ALL of my orders since before Christmas, totaling almost $800 worth of sales that I should have received. I tried getting ahold of someone, but apparently getting help from Etsy with this is a nightmare! Finally yesterday, I was notified that my shop was no longer on pause and that it was functioning and my listings were active again.
But what about my money??? It's not my fault the deadline passed, the ball was in Etsy's court with them 'verifying' things. It takes 2 months to verify?? How is Etsy going to fix this and send me the money that was rightfully earned, while people received their orders already??
