Hi fellow Etsy sellers,
I’ve been selling on Etsy for about two years without any issues, but for the past 6 months, Etsy has been holding more than $7,000 of my earnings without providing a clear resolution. I’m hoping to share my experience and see if anyone has had similar issues—or found a way to resolve them.
The issue:
This isn’t just a minor delay—I have been waiting half a year to access money that I have earned (don't even mention the cut that Etsy takes from each sale). As a small business owner, this is severely impacting my finances and ability to pay for basic living expenses such as rent and groceries. Etsy’s lack of proper seller support and refusal to resolve this is completely unacceptable.
What I've tried so far:
Has anyone else been through this ??
If you’ve been through a similar situation, how did you resolve it? Does anyone have recommendations for getting Etsy to take action?
If Etsy doesn’t resolve this soon, I'll have to further escalate this situation
Thanks for any advice or insights you can share!
Yep definitely! I only have one name, no middle name or nicknames.
I would be petrified to change my bank account-that seems to ALWAYS be a problem. You have been kind and accepting to this point but it is in your interest to escalate this NOW. Go to social media, send a certified letter to Brooklyn headquarters. It’s just NOT right they are dragging this out. Scour forums for others who finally prevailed. Wishing you the best.
@madebysandyy Did you check to see if the bank you are using is connected with the payment center Etsy uses?
Yep it's the most common bank in Australia and is definitely connected with Etsy's payment centre! I used to be able to receive payments through the account too before it got messed up.
@madebysandyy I'm really surprised a moderator community specialist hasn't read your post yet and escalated to a team. They have been quick to escalate. It's usually ModKenneth or ModAngie.
When you changed the bank account did you receive the small deposit from Etsy in order to verify the new bank account?
I would avoid changing or updating your bank details any more, as each time you do that it starts the verification process again. There's also a hold on deposits after the account is changed which will slow things down. Sorry I can't offer any other insights but I hope someone at Etsy gets back to you soon.
@Amaradorn OP says she was able to receive deposits in the past.
Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you!
Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.