Etsy Auto Reply Message Glitch?

[MeadowSweetWorkshop]

I've been an Etsy seller for many years, and like most I regularly check my shops for messages usually several times a day and also have auto-reply set up for the times when I'm not available.  So I'm surprised to see a message that posted this morning from 3 days ago.  Is this happening to anyone else?  I never received an etsy alert or email notificaton AND the auto-reply didn't respond as it should have either.  Infact, it's not supposed to expire until Feb. 20.  The irony is that the message was really random and had nothing to do with customer service or what I offer in my shop.  (The question was in regards to my blog!)  Naturally, I will likely lose my SSB because of this now as well.   

[CanningCrafts · Accepted solution]

I haven't had any issues with my auto-reply which I setup for the weekends. But if the message you got was random & didn't really concern Etsy, I think you can mark it as SPAM. I think that may keep you from getting dinged for star seller.

[BagmakerSupply · Accepted solution]

@MeadowSweetWorkshop: If the unanswered message is not a Help Request, at least for the time being, it appears that marking an unanswered message as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period. Note that subsequent messages from that account may go directly to the SPAM folder.

[MeadowSweetWorkshop]

Thanks so much, will do that and keep my fingers crossed.  I rarely mark anything as spam so didn't even think to do that.