Error message when adding phone number to Legal & Tax Update

[Tessyla]

I have a yellow banner in my shop manager telling me I need to confirm my seller info in order to be paid. I need to add my phone number to my legal and tax info.  When I try to add my phone number, I am getting an error message.  Anyone else?

[JJewellerySuppliesUK]

Be sure it is the same phone number you provided at registration. 

[ChillwolfArt]

Hi, The OP in this Thread (along with others), were having the same problem. See the OPs suggestion on Pg. 1 (I'll post it here as well.
https://community.etsy.com/t5/Technical-Issues/Error-Message-Confirm-your-seller-info-within-7-days-...

She says: "O.K, I found a work around that did work.  Don't use the link in the yellow banner.  Instead go to "Finance", "Legal and Tax Info".  From there I selected "Edit" in the "Legal Shop Information" field and it let me add the phone number and submit it there."

Hope this helps you.

[time2split]

That didn’t work for me.

[Tessyla]

Thanks! I tried that but same error message. 

[Tessyla · Accepted solution]

I just read that thread and this solution actually worked for me yippee! 

Go to the Yellow box that says "Need a new 1099-K with your latest details?"  Click on the "Learn More" link.  Under that you will see the link for "Legal and Tax Information" highlighted in blue.  Click on that link and use that one to update your info.  You will notice the link in the address bar is a little different than the other ones.  That is the one that worked for me.

[ChillwolfArt]

@time2split   Ah shoot, sorry about that.  @Tessyla I'm glad it finally worked for you

[GloryTress]

Thank you all so much! This worked for me too! 

[cutebutton]

There were tons of people having that issue earlier.  My problem was I would enter it and then it would just have a wheel spinning forever.  I kept backing out and redoing it until finally it worked hahaha. 

[burnish]

Yep, I'm having the same problem, Etsy support couldn't figure it out, and then I think he just didn't want to deal with it anymore so he told me to clear my cookies and wait a while. Well, surprise, surprise, that didn't work.

[Tessyla]

I'm talking with Etsy support now and I will send them this fix.  Glad it worked for us!

[burnish]

Thank you, Tessyla, your solution worked!

[Tessyla]

I'm so glad!

[ThePinkPapermill]

THANK YOU FOR POSTING THIS WAY! It worked for me! THANK YOU SO MUCH!

[Tessyla]

I'm so glad it helped!

[BoutiqueMonogram]

Worked for me too. I have been speaking to ETsy for 2 days with no help.  Thank you, this totally saved me!

[Tessyla]

Oh jeez lol.  I'm glad it worked!

[ZOils]

just want to say THANK YOU! chat was most unhelpful with their advice - glad you posted this so i can stop having a panic attack.  worked great!

[CelebrateLilThings]

Many thanks!  It worked for me also.   I contacted them as well with no resolution previously.

[sipstylish]

The work around works!! Thank you to whoever figured this out.  I contacted support twice this morning, once by chat and once by phone call and they recommend clearing my cache.  Now I can resume running my business and not worrying about my business.

[ExoticCrystals]

edit the phone number through safari not chrome.