Error Message: This order was placed on an Etsy platform where personalisation is not supported.

[TheIllustrarium]

Hello, a large number of my greeting cards orders are appearing in my order dashboard with an exclamation mark and error message above them: “This order was placed on an Etsy platform where personalisation is not supported. Please reach out to the buyer for their personalisation info.”

This has been happening all of a sudden for the last couple of days now although I have never seen this before. Please could anyone enlighten me to the solution?

Thank you

[TheVintagePineapple]

There have been a couple of OPs recently about this problem.  This seller has the most logical explanation for what might be yet another glitch:

Re: "Order placed on an Etsy platform where person... - Welcome to the Etsy Community

[TheIllustrarium]

Thank you so much, that was a really helpful thread to read x