Entered business name where personal name should be. Now shop is suspended, and I can't correct it.

[Lillibon]

This happened February 10, 2025 while reviewing my business info and thinking "legal name" meant my business name.  So I entered that and quickly found out otherwise.  After a week of submitting documents and getting canned replies, there's no progress in getting my shop back up and running and income flowing again.  I've been selling here as a business for 7+ years and am a Star Seller.

I suspect that if I could just get my legal name corrected, the rest would fall into place.  Names would match, and life would be good again.  But there's no option for me to update it.     

A banner on my shop says, "Reminder: Verify your new name within 53 days to get paid."   There is NO new name.  Nothing has changed with my shop or business.  I've uploaded my SSN card, IRS EIN verification, and State business info, yet there are two other banners asking for that info, as well.  So I'm unsure the status of any updates.  

There appears to be no live help/customer service to sort this out.   How do I save my shop?  

[SugarTaffySoap]

@Lillibon  You changed where it says your full name to your business name?  Did you try requesting a call back? The forum moderators have been helping with verification issues by sending to a specialist team, so maybe they can help. 

[timelapse]

@ModAngie - can you help the OP with this urgent matter?

[Lillibon]

Thanks for the reply!  I wasn't able to find a workable link to get a call back.  The only one I found gave me <null> markers. 

[CryzalisMasksUK]

@Lillibon the call back link has been faulty since last year

Try the following:

Click "Help" in the dashboard

> Contact us

> Selling on Etsy

> Account access & settings

> Opening and setting up a shop

Scroll to the bottom and click "I Still need help"

This should give you the Email and call back option

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.