Email saying account is suspended

[StudioReverieVintage]

I just launched my shop early this evening then shortly after received an email from sender Etsy via Square stating that my account was suspended pending verification of my credit card. Other than the email I have no messages or notifications to that effect on the Etsy site or Etsy mobile. I feel like this is a scam. Why would Etsy need MY card information to sell especially since I’ve just made recent purchases as a buyer on Etsy & have been a buyer for almost 10 years. My card information hasn’t changed & again why would that info be necessary as a seller?

[NanaLetha · Accepted solution]

Scam. Your shop is not suspended. There is no credit card verification on Etsy.

[ChristmasMemory · Accepted solution]

Good call. Yes it’s a SCAM. 

[VintageRescueSquad · Accepted solution]

Scam. Whenever etsy needs financial or identification information, there will be a message ON YOUR DASHBOARD.

They do not contact via email.

You can click on your store and see that it's not suspended.

[SugarTaffySoap · Accepted solution]

@StudioReverieVintage  If its the same shop you're posting under, it's not suspended.

Look in your dashboard under Finance > Payment Settings > Billing. It's a default payment method. 

[ThePurplePuppy · Accepted solution]

All you have to do is l;ook at your shop. If it were suspended it would have a banner and say something along the lines of xxxx is taking a short break or xxx is currently not selling on Etsy. Since your shop is shown as open for business it is not suspended. 

Obviously this is a SCAM!

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution, and do not click on any suspicious email links. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist Help Center Article for more steps you can take to protect your account.

[SugarTaffySoap]

The original post says its an email, not a internal shop message. 

[ButterflyFeetDigital · Accepted solution]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.