Email from "support" stating server is down

[SperryGoodEmporium]

I received an email from Etsy Support that stated they needed my email address to send me my orders because the server was down. I'm thinking it's bogus. Has anyone else received this message today (7.31.23)? I would assume I wouldn't be able to list which is what I was doing when I received the message. The next message stated the order was sent to my email....it wasn't. So, not sure what this is all about.

[heavyistheheart]

sounds like a scam

[bradgoodell]

Uh, if their server was down, the website would be too.  And Etsy will simply wait until the server was back up to notify you of a sale.  Etsy is messaging you to ask for an email address they already have?  How else would the message get to you in the first place if they didn't have your email?

Not mocking you, pissed at the F-ing scammers.

Online scams are running rampant right now.  I’ve put clues to the latest scam on top.  This list also contains clues to other common online scams.  Hopefully it will help you and other sellers.  Once you hit more than 2 red flags, shut down the conversation.  

1. New seller
2. High dollar item or large sale amount
3. Odd or awkward-sounding language
4. They want to take the conversation off Etsy (they ask for your email)
5. Someone messages you and claims you may have been a victim of fraud, and requests your email address to "resolve the issue"
6. You get a (FAKE) message from Etsy Support telling you that they are having technical issues and asking if you've received notification of an order in the last few minutes.  
7. You get a (FAKE) Live Chat message.  
8. You get a phone call from someone claiming to be Etsy.  Etsy doesn’t cold-call sellers.
9. “Etsy Support” claims they want to contact you by text/SMS.  Etsy doesn’t text, they use Etsy messages and/or email.
10. Anyone claiming to be from Etsy who asks for your phone number or login information is a scam. 
11. You get an email requesting you "complete" the order as its currently on hold and asks you for your debit card information.
12. You get an email from (FAKE) Etsy saying Etsy is changing payment methods and will send money directly to your credit or debit card. Etsy has not changed their payment method.
13. You go back to their account, and it's gone
14. The original message has disappeared off Etsy, or has moved itself to your Spam folder.
15. They send you a link of some sort.  DO NOT CLICK ON THE LINK
16. They claim they cannot check-out and need your email to complete the order.
17. They claim your Etsy checkout isn't working, and they send you a link to "fix it” 
18. You get an email from (FAKE) Etsy saying you need to do X to get your account verified.  
19. You get a (FAKE) email from Etsy claim you need to buy a high dollar pre-paid Visa or American Express card to get your Etsy account working
20.  They send you a link to a (FAKE) Etsy page that looks genuine and asks for your login and/or credit card details.
21. You find a (FAKE) Etsy phone number off the net and talk to a sympathetic customer service rep that wants you to download an app so they can access your account to fix something.  Etsy does not have a published phone number you can call.  It's a scam, the number is not Etsy's.
22. They want to take the sale off Etsy
23. They ask if something is "still available" when it's obviously for sale in your shop
24. They ask about the condition of an obviously new item
25. They ask if you are honest
26. There is some urgency, such as a birthday or anniversary
27. They claim they are in the Navy, an oceanographer, on a cruise ship, on a research vessel in Antartica
28. They ask you to buy a high dollar gift card and include it in the order
29. They will pay you extra for the inconvenience
30. They claim to have their own shipping company or pick-up agent
31. They claim an uncle is paying
32. They want to pay by money order or Cashier's check
33. They send you payment for far more than the order total
34. They want you to send the overage through Western Union, Venmo, etc.
35. They send you a (fake) PayPal email that says PayPal will release the payment after you send them the overage.

[nineteen27]

I received an email from Etsy Support that stated they needed my email address.

that is like someone calling me and then asking me what my phone number is.

or knocking on my front door and asking me where i live.

[VintageRescueSquad]

Total scam. It doesn't make sense. They will try ANYTHING to trick you.

Mark it as spam and ignore. Do not engage on any level.

[BlueAgateFarms]

Today the banner on my home page said “welcome back”.  I had been there like 7 hours prior and multiple times a day since 2016.  Wouldn’t it be great if the banner said “learn how to avoid phishing scams”? My day job is so analog we still use papyrus.  Even we have a way to address these scams with IT and I often have to do training on this very subject.  This is really something Etsy needs to start to address.  

[AnniebelloPaper]

This is just going from bad to worse. Seriously, how hard is it for Etsy to put an announcement on the dashboard!!

[EightMileVintage]

Holey cow.

[BlueAgateFarms]

@bradgoodell is just one slayer against the whole scammer vampire demon empire.  They cannot provide 100% of Etsy’s cyber security.  Etsy needs to put them on the payroll and/or address this.  

[SugarTaffySoap]

@SperryGoodEmporium  Don't give your email address out it's a scam. Etsy has your email.  The server status history does not indicate that Etsy server is or was down on 7/31.  Plus many sellers would be in the forums reporting issues. 

[SeasideRoseCreations]

While a pinned announcement would be helpful, not everyone reads the forums.

In fact, not everyone looks at their dashboard.

What REALLY needs to be done is on Etsy's security end.