ETSY seller app is not loading...

[#1]

My Etsy seller app is not loading at all on my android smart phone (not iphone); dashboard, listings, messages etc. The pop-up advises me to contact Etsy support.

I've updated the app, uninstall & reinstalled, but no change. Anyone else having problems?

The desktop website is working fine so, rather than spend a long time trying to get hold of Etsy support, I'll continue on my laptop. for now.

[GleamingGlassGarden]

I used it without trouble on my iPhone during the day yesterday (Thursday) but then from about 6:00pm to present it’s not letting me in to either of my shops.

[NanaLetha]

@GleamingGlassGarden  It's because of the app update. Try logging out of the app and logging back in. It worked on my iPad.

[GlamaGirlzVintage]

Same here. iPhone is working but not the iPad Air. I have 6 orders to ship and can’t access the app. Can’t list on my iPad Air either. I can’t list from the iPhone bc type is too small.

[NanaLetha]

@GlamaGirlzVintage  I fixed mine on my iPad by logging out of the app and then logging back in.

[NancyQstudio]

Mine just started working again without me doing anything.  Etsy is working on it which is great! 

[MedicineBluffStudio]

Mine too. Hopefully it sticks

[TheMoonphaseCrystals]

Anyone else having a problems on their iPhone today under the Etsy seller app? All day today says problem loading dashboard. Was working great yesterday. 

[NanaLetha]

It’s the latest version that’s the problem. Etsy is aware of it but no ETA for fixing.

[TheVintageHeart]

Latest version of what exactly? Same problem here, iPhone 

[TheMoonphaseCrystals]

Thank you!   

[NanaLetha]

@TheVintageHeart  Latest version of the Etsy app. Mine was working until it updated 

[TheMoonphaseCrystals]

YESSSSSSSSSS!!!!! It is August 15th and it is working again on my iphone!!!!! 

[NanaLetha]

@TheMoonphaseCrystals  Mine started working also. Evidently Etsy fixed the problem but just kept us in the dark.

[TheMoonphaseCrystals]

I do not know about that. Was not working all morning. I decided to sign out of my Etsy Account after I dusted off my laptop lol... and sign back in. They sent me a code for some reason used it and signed back in. I then was about to uninstall the app on my phone and re-install it like people were suggesting and BINGO was working without me having to take that step. Just happy it is working.

[TBQSC]

There was a new iPhone update yesterday ... be sure to download & install that first, then go into your apps and ensure they are all up to date.  Good luck!

[PotatoAndCupcakePets]

The app dashboard keeps saying to try again and contact support if it doesn’t clear up. I can’t get into any part of my selling app. 

[CryzalisMasksUK]

Are you using a apple device by any chance?

This is being reported by several sellers, I would use a browser if you can, as this seems to be an ongoing issue at the moment

[PeggySueVintageRetro]

I’m having this issue. Message comes up “problem loading orders, dashboard etc”. I can’t even find a way to log this issue with them. I checked their site for existing issues it says all is good.  
I can go through the browser but this is annoying. Yes I’m on iPhone. 

[PeggySueVintageRetro]

I’ve upgraded to the latest version. I have turned phone off and back on. I’m still having the same issue

[NanaLetha]

@PeggySueVintageRetro  Seems like the update is the problem. Mine was fine until it updated.

[LiasBlingBrooches]

Updated seller app. Using android.

[NanaLetha]

Same here with iPhone and iPad. There must be something wrong with the updated app.

[ModKenneth · Accepted solution]

Thanks for alerting us about this! This issue has been resolved.