ETSY order disappearing from Dashboard (Scam?)

[nospaghetti]

Hello folks I'm new here, just posted my first product some hours ago and long story short.

1/ I received an order, it showed on the dashboard along with the revenue, but not in the order section which was strange but thought ok maybe it's a normal delay.

2/ Checked my emails and I had an email (not from Etsy) url but prompting me to "confirm the order" , clicked anyway (not safe I know), then I saw orders details the interface was an exact replica of Etsy, but the fact that it was asking how I want to receive my money, triggered me so I stopped and closed the page.

3/ I received two messages by email from another Etsy shop (allegedly) telling me that my store was locked for verification and I need to click a link (which I did not) 

4/ Now the order disappeared from my dashboard completely.

Honestly I don't know what to think of this, almost obvious that it was a scam attempt, but  how scammers can in interract with Etsy dashboard? if someone placed an order then cancelled it, I should have received at least two emails from Etsy (order confirmation and cancellation) right? 

Thanks all for your support !

[NanaLetha]

Scam you don’t ever need to confirm an order.

[nospaghetti]

Thanks! 

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution, and do not click on any suspicious email links. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[nospaghetti]

I had no message in my account, all the messages were received by email

[TheVintagePineapple · Accepted solution]

Yes, it was a scam attempt.

''if someone placed an order then cancelled it...''  A buyer can place an order, but they cannot cancel it themselves.  They have to ask the seller to cancel.  In this case, it was Etsy (or the system they use) who cancelled the sale due to being identified as a scam.

eta - Be aware that this might not be the only scam message/order you may receive.  Your listing shows that it's already in 3 carts, which is highly unlikely for something just posted a few hours ago.

[nospaghetti]

Thanks for the reply! Went through an emotional roller coaster ! 

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[ThePurplePuppy]

I know I am paranoid but if you clicked on any links I might be calling my bank and credit card provider for advice as to whether to cancel ard. 

But mainly I would run a malware program and change my passwords--use a different device is possible--if not, scan for malware first before changing.