CraeftStudio
Inspiration Seeker

ETSY Total Lack of Support

ETSY Total Lack of Support

Almost entire week, of kindda of being down on Etsy. My profile is live... I guess, but my "store", profile, nor any of my listing appear by searching for...

CraeftStudio

I have been a member since 2018, and spent all of last week creating and posting brand new listings in the marketplace. I have provided updates to all personal and tax information.

Have contact Etsy via "chat", received an email response, but no further communications have been received or technical solutions been completed.

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NanaLetha
Inspiration Maker

Re: ETSY Total Lack of Support

Your shop is not indexed. You need to contact Etsy Support - Please index my shop.

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CraeftStudio
Inspiration Seeker

Re: ETSY Total Lack of Support

I have via chat... extremely hard to find, might I add. Almost one week... no resolution!

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Re: ETSY Total Lack of Support

@CraeftStudio   then send an email.  Submit a request – Etsy Help

Look for alternatives if chat is not present.  It is not always available. 

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Re: ETSY Total Lack of Support

Indexing may not be something the chat people can do (it's an outsourced call center). Open a ticket. through dashboard>community & help>contact us

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