ETSY CHAT

[WatercolorLord]

Yesterday, I received a message that I needed to verify my bank account. I wanted to talk to Etsy Chat about this suspicious message. But Etsy Chat is not responding. Actually, Etsy Chat hasn't responded for a week. Am I the only one having this problem?

[BagmakerSupply]

@WatercolorLord: When using a browser, was the message in the "From Etsy" section of your Messages page? If not, it is a SCAM - you might want to read the excellent post by @bradgoodell  in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

Real messages from Etsy are now going into their own section on your Messages page https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899 but apparently this us only true when using a browser.