Download digital items from Etsy App

[LAPrintables]

Are people ever going to be able to download their digital items from the Etsy app?  I am being inundated with people being confused as to how to get their digital purchases.  They don't understand why they have to use Etsy.com with a browser as opposed to using the app.

They are also saying they are not getting their emails from Etsy in order to download their purchase.

[VelvetMuseDigital]

Same. At the very least place a notice on the app when customers try to download instead of showing an error page (some get a blank screen, they think it's a technical error).

[SewItLikeAMan]

OMG! I was just about to start a thread for this! At least 70% of my messages are about this! Does Etsy ever listen to their Sellers? It's just like Apple deciding to take away chapter markers in iMovie because they don't support DVD's anymore. Umm, YouTube just rolled out automatic chapters if you already have markers on your videos. I hope this thread gets viewed more. I don't know how to get Etsy's attention.

[6DogArts]

Yes! I just came here to start a thread about this issue! I am getting messages from my customers asking why cannot they download their purchase literally every day. They do not fill well about Etsy tricking them into using it's app while it is so confusing after they make a purchase. I am sure it affects their trust in Etsy as marketplace.

Etsy, if you cannot fix it, discontinue this unfinished program until you make it functional!

[PiecesOfMePaperCraft]

Since the problem probably isn't going to be fixed immediately, I suggest putting a note in your listings that states that files cannot be downloaded from the Etsy app. 

As far as buyers not receiving emails, they don't need the email to download a file. The download button is on their purchases page in their account.