Download button not appearing on Digital Purchases

[Analiese]

I purchased 2 digital items from 2 different shops.  I have waited about 5-10 minutes and the "download" button is not appearing on my purchases.  Not sure if this is an Etsy glitch or something else.  I received the emails that my purchases were successful and to download the files.  Anyone else having the same issue?

[SiriusFun]

Yes I  am having the same issue. The order states that it was delivered but there is no way to downoad the images.

[Analiese]

I am chatting with Etsy and, of course, they don't see an issue and told me to contact the seller, but it looks like it is not just me.

[givemeacrown]

@Analiese - There is a bug with some digital orders not showing the download button. Etsy is investigating: https://community.etsy.com/t5/Technical-Issues/INVESTIGATING-No-option-to-download-digital-listings/...

[SewItLikeAMan]

Download links aren't available in the Etsy App. I get this question a lot from buyers.

[NanaLetha]

Don't use the Etsy app. Use a browser instead.

[SewItLikeAMan]

Yes, that's what I have to tell my customers, which I already have screenshots ready to go. I really wish Etsy would fix this!

[PiecesOfMePaperCraft]

@NanaLetha @SewItLikeAMan 

It was a glitch. Someone posted the link to Etsy's tech forum post above.

[CroBabyChic]

I have used the browser over and over, it still won't let me download. 1🤷‍ it used to be no problem, but a few weeks ago this issue started. There are some files from weeks ago I still can't download and I am using my browser 11

[CroBabyChic]

Yes, I am currently waiting in over 6 files to to offer the "download" option. I received the emails saying I can view my files but it won't offer to download. I used my browser, but that has yet to work for me. I used to have no issues downloading my files until a few months ago. It's becoming problematic since this is part of our income.

[MyRitualCareCompany]

I am having the same issue. I purchased about 12 prints and can't access any of them. There is no download button under the purchase and review page, as per the faq instructions. I'm not happy. 

[ButterflyFeetDigital]

This is a zombie thread from years ago. You should start a new thread to see if others are currently having trouble. 

[ModJose · Accepted solution]

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