I purchased 2 digital items from 2 different shops. I have waited about 5-10 minutes and the "download" button is not appearing on my purchases. Not sure if this is an Etsy glitch or something else. I received the emails that my purchases were successful and to download the files. Anyone else having the same issue?
Yes I am having the same issue. The order states that it was delivered but there is no way to downoad the images.
I am chatting with Etsy and, of course, they don't see an issue and told me to contact the seller, but it looks like it is not just me.
@Analiese - There is a bug with some digital orders not showing the download button. Etsy is investigating: https://community.etsy.com/t5/Technical-Issues/INVESTIGATING-No-option-to-download-digital-listings/...
Download links aren't available in the Etsy App. I get this question a lot from buyers.
Don't use the Etsy app. Use a browser instead.
Yes, that's what I have to tell my customers, which I already have screenshots ready to go. I really wish Etsy would fix this!
It was a glitch. Someone posted the link to Etsy's tech forum post above.
I have used the browser over and over, it still won't let me download. 1🤷
Yes, I am currently waiting in over 6 files to to offer the "download" option. I received the emails saying I can view my files but it won't offer to download. I used my browser, but that has yet to work for me. I used to have no issues downloading my files until a few months ago. It's becoming problematic since this is part of our income.