Does anybody have a payoneer no taxpayer ID issue ?

[NCYPgardenUK]

I have started my shop ncypgarden since 2018 and all goes well. I design, handmade and I take my own photos. Nothing violate Etsy's policy.

In March I enrolled Etsy payment.

In minutes my shop got suspended. It took me a long time to figure out where the problem lies:

I linked a payoneer account that does not sync well with etsy.

The message says:

"Legal shop information
Since you’ve connected your Payoneer account to Etsy, you’ll need to go to Payoneer to edit the info in this section."

 

So I contacted payoneer and their support suggested I should go to etsy to solve this problem.

 

This is a dead end. 

Now I am trying to unlink the payoneer.

 

Does anybody have same situation and how you solve it?

Thanks.

[CryzalisDesigns]

There seems to be some discrepancies in your shop which could be causing the problem.

Your shop says you are in the UK, but UK sellers are not required to sign up to Payoneer.

In addition your shop claims the items are handmade, but some of the items are shipping from the UK, whilst others are shipped from the United States & China.

Unless all the details match you risk your shop being closed down.

[NCYPgardenUK]

I can not visit seller forums with my account.

[Amaradorn]

Etsy thinks you are in China, that is why you have been told to enrol in Etsy Payments via Payoneer.

If you originally set up your shop for China, you can't change the country to UK. If you want to operate from the UK you need to set up a new shop as a UK shop with a UK bank account and tax payer details. All tax payer details must match and that includes the country.

You can have a shop based in China and ship from the UK but you will put those UK details in the shipping profile only. All other details (bank/Payoneer, ID etc) must be for China.

[NCYPgardenUK]

Thanks for your reply. Things changed to a wrong direction.  It has nothing to do with this shop. But I guess here are all UK sellers, where is not my shop based. Mine is US based.

[Amaradorn]

@NCYPgardenUK Same rules for UK and US shops - both cannot link to Payoneer.

If you were told by Etsy to link your Payoneer account then your shop must have been set up for a country that now requires Payoneer.

Also - your UK shop currently has PayPal only. This will be a problem in the future because all UK shops must have Etsy Payments (not via Payoneer). Go and check what country you used when you opened each of your shops. The shop country cannot be changed because it is linked to bank account format, ID type and currency (unless you are moving between countries within the EU).

[CraftyCornishMaids]

There have been problems with other shops with payoneer, and only payoneer can sort it out, as they are the ones that do the verification, that you are who you say you are, not etsy

Etsy just looks to see if all the checks by payoneer passed.

If they haven't, Etsy doesn't proceed, you need to go to payoneer, and find out the problem, and get them to sort it out.

however, your shop is a bit of a mess, it says UK, but it's paypal only, it should be etsy payments, you have something really messed up with it,
you don't have a right to withdraw policy, it is a legal requirement, but only EU/UK shops can add it, if you can't, you have something wrong in the background
you don't have a gdpr policy, and you don't have your address and e-mail address in sellers details, with the trader box ticked, these three things any country can do.

I would start a new shop, with all UK info, id, and bank account, especially with all the new HMRC laws being implemented this year

[NCYPgardenUK]

ok. I will go to payoneer again. Please ignore the shop information. I cannot log mine to ask quetsions here. This UK shop has a long story to say and has nothing to do with it. I will concentrate on the payoneer issue and then back.  Thanks.

[NCYPgardenUK]

My problem still unsolved.

I checked with payoneer and there is indeed something wrong with the account. Long story short, I opened the wrong receiving account type  and corrected based under the guide of payoneer service. They assured  me there is no problem. I apealed again and no response  and in 12 days I was notified to appeal again. No email explaining anything. I am so frustrated. I also contacted Etsy support to unlink the payoneer so I can register a new and no response at all.

If anybody who know how to contact a real person from Etsy support?

[CraftyCornishMaids]

@NCYPgardenUK 

Etsy won't do anything, you need to fix the account with payoneer

payoneer does all the checking, etsy won't unlink anything

the items in your shop I looked at don't even ship to the UK, your shop name has UK in it, and your location says Stockport UK.

You need to be honest with your shop - because if you were UK, you wouldn't need payoneer, you could set up your shop with etsy payments

[PureIndiaDesigns]

@NCYPgardenUK is your Problem Resolved or still facing the issue.

[OjotaCustomShoes]

Hi, I do have a similar problem. I sell from Peru, and Etsy indicated that it was required to enroll in Etsy Payments and to be able to make the deposits we needed to have a Payoneer account, because all deposits would go to that account. So, Etsy requires a Taxpayer ID, but Payoneer does not have this information in their account, and when you connect your Etsy account to your Payoneer account, since Payoneer does not have your Taxpayer ID,  this information remains unfilled in Etsy. I am trying Payoneer to solve this issue but I haven't had any luck

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