BirdsongEmporium
Conversation Maker

Display Issues on the Payment Account page

I see there was a problem a few weeks ago with the banking information not appearing on the payment account page. I didn't see the problem at that time, but I've got it now in our account. The payment account loads with a red banner at the top saying "Sorry, we were unable to load this page." However, the page is loading with the information in the Activity Summary. What is missing is the top portion showing the amount due, available for deposit and the deposit schedule. With this information missing, I can't request a transfer to our bank account.

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NanaLetha
Community Maker

Re: Display Issues on the Payment Account page

I’m missing lots of info on the dashboard right now. It started about an hour ago.

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Re: Display Issues on the Payment Account page

I just had this happen as well. Clicking the refresh button they provided didn't do anything the first time, tried again in a few minutes, it worked. Weird. 

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NanaLetha
Community Maker

Re: Display Issues on the Payment Account page

Mine just came back.

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Re: Display Issues on the Payment Account page

 Same here. I came on to print out a label and my order is gone.

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Re: Display Issues on the Payment Account page

Yes, same here. I have 4 open orders but only 3 are showing on order page. I had to type the order# into search bar to find the missing order. It showed up on a separate page by itself! I was able to purchase shipping label for it that way. Then had to go back to normal order page to buy shipping labels for my other orders... So weird!

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BirdsongEmporium
Conversation Maker

Re: Display Issues on the Payment Account page

Well the refresh link in the red banner just finally worked for me.

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