I need technical assistance because when I try to edit a listing from my desktop computer,

the display becomes distorted.
As shown in the screenshot. Please help. Thank you for your attention.

Re: Display Error When Editing Listing on Desktop

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Same here! Google Chrome, desktop. I tried Firefox too, same there. 

 

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Klicktocart
Inspiration Seeker

Re: Display Error When Editing Listing on Desktop

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Same issue here!

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Re: Display Error When Editing Listing on Desktop

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Same here! Can not edit any listing...

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Re: Display Error When Editing Listing on Desktop

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...yep SAME and have lots of listing to do.

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FunFormStudios
Inspiration Seeker

Re: Display Error When Editing Listing on Desktop

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I'm having same problem and eventually the person i chatted with via Etsy's Help Chat told me it's a known issue.

Dear Etsy...please, please, please, inform ALL of you customer support specialists to inform us, upon learning of what we are contacting support for, to immediately let us know if it's a known issue when it IS a known issue. When I contact support to report this issue the support person didn't inform me that you're aware of the issue and working on it until several minutes after the chat began.
The sooner we are aware of that very important piece of information the sooner the anxiety we are experiencing can begin to go down.
Thank you.

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FunFormStudios
Inspiration Seeker

Re: Display Error When Editing Listing on Desktop

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Hey Everyone, looks like it's fixed. I just updated a listing's photos, when they were messed up (something i had to do, not because of this issue) and after i created new video and refreshed the page all is back to normal.
I also checked my other listings...all good.

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Re: Display Error When Editing Listing on Desktop

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+1

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Re: Display Error When Editing Listing on Desktop

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Adding another same here. Thought my laptop was throwing in the towel.

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Re: Display Error When Editing Listing on Desktop

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Same...hope its resolved quickly.  Reported it.

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MindyG
Post Crafter

Re: Display Error When Editing Listing on Desktop

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Frustrating!!  Please FIX this Etsy!!!

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Re: Display Error When Editing Listing on Desktop

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Also having the issue, on Chrome and Safari.

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Re: Display Error When Editing Listing on Desktop

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I was just able to do a new listing with normal pictures.  The expired listings still are enlarged.

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Re: Display Error When Editing Listing on Desktop

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Same problem as described, when trying to create new draft listings and when in edit mode for items already published.  Using Chrome and also tried Firefox, Duck Duck Go.

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Re: Display Error When Editing Listing on Desktop

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Same here.

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Re: Display Error When Editing Listing on Desktop

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Add me to the list.

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Re: Display Error When Editing Listing on Desktop

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It's wonky over here too

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MyBohoPrintStore
Inspiration Seeker

Re: Display Error When Editing Listing on Desktop

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yup another seller experiencing this issue. Glad to see I'm not going crazy (just yet)

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Re: Display Error When Editing Listing on Desktop

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This is happening to me too. Giant photos when I try to load new items or edit old listings! I thought it was my computer this morning.

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MollieAndSky
Inspiration Seeker

Re: Display Error When Editing Listing on Desktop

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Just refreshed my listing editor screen and it seems to be fixed!

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Re: Display Error When Editing Listing on Desktop

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Well, it's sort of fixed.  When I go to any listing it's all distorted, which shouldn't be the case, and freaks us all out when we see it.  Refreshing helps and fixes that listing's problem, but it shouldn't happen at all.

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ModJose
Community Specialist
Community Specialist

Re: Display Error When Editing Listing on Desktop

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Update: We appreciate everyone who took the time to report this. We identified the issue and resolved it. The listing editor should be back to normal.

In case you’re still experiencing issues, please reach out to us directly here.

Thanks!

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Re: Display Error When Editing Listing on Desktop

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Thank you!!!

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