Digital Products - downlooad fails due to 404

[RandoltOfficial]

Hey, 
I am starting my small Art buissinies. 

my first customer is claiming that the download of the PDF is not working and redirects to 404.

Anscheinend gibt es ein Problem mit dieser Website

https://www.etsy.com/de/attachments/4640079870/13***** hat einen Fehler zurückgeschickt.

Fehlercode: 404 Not Found

The file is corretly uploaded, I can also download from the listing page. but my customer cannot

[CryzalisMasksUK]

This is something from the customers side, Fehlercode: 404 Not Found could be appear for several reason, including, the customers device blocking access to certain websites .

Is the customer trying to access the download via a browser? Rather than going back and forth trouble shooting the issues they are having with their device, it will be quicker to email them a copy of the file.

[JJewellerySuppliesUK]

How to Manage Your Digital Listings – Etsy

How to Download a Digital Item – Etsy

[PieceByNumberQuilts2]

Ask if the customer is using a VPN.  I always have my VPN connected but had to turn it off to download a digital Etsy purchase a few days ago.  It was the first time this happened to me here, so I’m guessing Etsy made some change.

editted to add:   I got the 404 message when I tried to click on the download link in the payment confirmation email with the VPN active.  The link worked after I paused the VPN.

[ExcelwithResume]

Maybe ask to try downloading from a different browser, or incognitio window, or a different laptop altogether. It also can be some extensions blocking the download, or a VPN.