Digital Orders are automatically marked "Completed"

[HoneyRooDesigns]

This just started happening to me this week with new digital orders. I get the notifications on my phone that I have a new order and when I log onto my laptop the same day it's already gone to the completed orders section when I haven't uploaded any files. The order is marked as completed and won't allow me to upload any files to that order of course, so I have to end up emailing the files for now.

This really is a problem because there could be orders that get missed as they are being moved over. 

Please someone let me know if this is happening to you and how I can get support from Etsy, thanks!

[Amaradorn]

This would make sense for standard downloads but is this also happening for 'made to order' digital downloads? 

[HoneyRooDesigns]

I have one 'made to order' digital listing for a logo which I get a lot of orders from and          I have never had this happen. I always upload the files when they are ready for the customer and now the day the customer places the order it just gets "completed" and is marked like i delivered the files already.

[CappuccinoLace]

of the 10 digital listings in your shop, they all say instant download.

If it's the custom logo, that too says instant download.

try editing the listing.

[HoneyRooDesigns]

The rest of the digital items are instant but the logo is not instant download. Those are custom/made to order so I always have upload when the files are ready. I've done a ton of those orders. I just went back and checked the listing and it says made to order.

[CappuccinoLace]

When I looked originally, it definitely said Instant Download.

Editing it must have fixed whatever glitch was there, as it does now say Made to Order digital.

There's a known glitch with physical listings, where they lose the "when it was made", which on a physical listing isn't a problem, but on a digital listing, clearly it's screwing it up and defaulting to an Instant download when it glitches.

[HoneyRooDesigns]

Gotcha. When I went into it to check, it had "made to order" selected. I clicked off of it and back on it just in case and yeah I guess that did it, an order I got tonight hasn't gone into completed. Guess it was a glitch then. Thanks for your help!

[CyphochilusCreations]

I actually had this happen to two of my orders- both were set for personalization options so I'm not sure how they'd be set to instant download. I checked and it showed as "made to order." Both were auto completed and now won't let me upload the results. I am using email to deliver but it is very annoying that I can't upload the finished files.  

[HaimDesignHouse]

Has anybody found a real solution for this? It's been happening for six months now to 90% of my listings. Customer Service responds every time: "It sounds like you’re experiencing an issue that our engineering team is looking into." We do have a dedicated team that can take an in-depth look at this and get back to you via email. No solution yet, this is very frustrating.