Digital Order Issue: Unable to Mark as Completed for Buyer to Leave a Review

[ElbarnePRINTS]

I recently sold a digital artwork, and the buyer has downloaded the file and completed payment. However, the buyer cannot leave a review because I cannot mark the order as completed. When I go to ‘Shop Manager’ > ‘Orders & Shipping’ and click to mark the order as completed, a checkmark appears, but nothing actually changes. The order still isn’t shown as completed. Can you help me?

[givemeacrown]

Was it an instant download, made to order download, or did you list it as a physical item?

Maybe this help center article will help: How to Manage Your Digital Listings - https://help.etsy.com/hc/en-us/articles/115015628347-How-to-Manage-Your-Digital-Listings?segment=sel...

[CraftyCornishMaids]

if it is not made to order, you don't need to mark it as complete,

If it was made to order (custom) they can't download it until you mark it as complete, this is how to do it for custom

1. On Etsy.com, go to your Shop Manager and select Orders & Delivery. 
2. Your incomplete orders are displayed under the New tab. 
3. Check the box of the order you want to finish, then choose Complete order. 
4. Select the Upload file button. You can attach up to five files with a maximum size of 20MB each.
5. Finish by selecting the Complete order button. The buyer will be notified by email that their order is now available for download. 

[ElbarnePRINTS]

Thank you!🤩