Hello, I need help and etsy support isn't resolving this. Customers placing an order for a digital audio file are now going to completed even though I have not completed the order or uploaded the file. I then have to manually email them the file as there is no way to reverse this. Is anyone else having this occur?
You must have it listed as an instant download.
Yes, other sellers have posted the same.
There appears to be a bug with made to order digital listing being changed to instant download listings.
Go back and edit the listing in question.
Hi there, responding to this old post in case anyone comes to find a solution as this just started happening to me last week. Here is the workaround that worked for me:
I just click edit on the listing > then at the top where it says 'You're using the old listing form' click on switch to new version > change one thing on this page (I've deleted a letter or punctuation or changed the wording) then click publish changes. This fixes it.
Sometimes it gives me an error message and it won't let me save. So then just go back in, edit in the old listing form (change at least one thing) and save. Then go back in and switch to the new listing form, change one thing, and this time it saves.
Sometimes when I look right away it has changed over to 'made to order' immediately and sometimes it takes an hour or so to update. You can see if it worked by looking at your live listing in your store; if under Delivery it still says "Instant Download" it's not fixed. All of mine say "Made-to-order download" right on the listing again now that I fixed them.
I hope this helps!