Digital Image Upload Issue

[bbcreations831]

I am new to Etsy but have been making my own designs for awhile now.

All of my digital uploads that have a transparent background are showing up with a black background on Etsy only. The images meet all requirements, they are just showing with a black background. I am using the same browsers I always have. No changes to my software settings as far as exporting before trying to upload to Etsy. I posted 2 maybe a month ago with no issues, but today it has been a frustrating issue. Regardless of trying from my windows lap top or my iPad.

Has anyone had this issue? The black background really clashes with some of the colors on my new design and does not look aesthetically pleasing… 

[Amaradorn]

I assume you are talking about listing photos rather than the actual download file itself. Transparent pngs have no background colour so you have no control over them when the images are uploaded to a host website. When listings photos are uploaded Etsy reformats and compresses them. For some reason pngs with transparent backgrounds are assigned a black background. To get around this always upload jpegs or non-transparent pngs as your listing photos.

[FunFiberStudio]

So that's it? We just have to put up with it or not use those images? Great.

[ChadwickStudios]

Yes, I am having tis issue as well

[ArtasticHues]

I had the same issue. Here is the solution. If you have Photoshop knowledge, get a transparent background screenshot on your computer. Use it as background and paste your photos on it. You can save it as PNG or JPEG and it will look like image with transparent background.

[SurnamePro]

When I look at the images on your site they look good and are on a white background. I also offer PNG file types but show the image as a JPG on the storefront to avoid the black box background that pops up on Etsy from time to time. Just make a storefront image with a JPG on a white background for the store then send the transparent PNG when ordered.  

[ToyJunki]

I have this same issue. I use a MacBook Pro and Dropbox. I used to just copy the photos and upload them to Etsy and it worked fine. Since the last Mac update, even the copies are black.

[ToyJunki]

I figured it out so if you use a Mac and edit through preview, you have to go into your preview settings and change your background. Probably the same for windows but I don’t know where you go.

[NicoleKahnHome]

Can you tell me how you change your background setting in the Mac Preview area?  Do you change it to white?  I'm having this issue too. UGH

[ModJose · Accepted solution]

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