Did not receive Star Seller Award for Jan.

[BlingBeadedBar]

Last month I order a product fro [REMOVED] Order #[REMOVED]. The Seller sent me this Message:

[This content has been removed by Moderation. We ask that you please review Section 1, Item 1 of our Community Policies prior to posting.]

Best regards,
Holly

I didn't respond as none was necessary and now I don't get a star seller badge.  Do I have any recourse?

Carol

BlingBeadedBar

[NanaLetha · Accepted solution]

A response was necessary for star seller. The criteria is very clear.

[BagmakerSupply · Accepted solution]

@BlingBeadedBar: Probably almost everyone on this forum can sympathize with you but a quick search would show you innumerable threads about your exact issue. As it says right on your Star Seller page, you need to reply to the FIRST message of a NEW THREAD. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such. Those have always been the rules.

[CarpetCollectionAU · Accepted solution]

Do I have any recourse? NO

"The Message response rate only applies to the first message in a thread. Initial messages from both buyers and sellers on Etsy are counted towards the Message response rate." 

https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller-?segment=selling

Please remove any information which may identify the other person's identity such as Shop Name etc

[CatsWhiskersCurios · Accepted solution]

You should remove all personal details from your post. This is a public forum.

[OmasFabricStash]

You got a message and you didn’t respond. There is no recourse because you chose not to answer like is required to get the SS award. 

[CROSSANDSTITCHAU]

this also happened to me as well - trying to find the right link for customer service.

[CarpetCollectionAU]

@CROSSANDSTITCHAU Please read the comments marked as "Solution" above

"Etsy Support can’t make changes to your Star Seller data or manually award Star Seller badges. If you think your Star Seller score was calculated incorrectly, you can let us know in the Technical Issues forum."

https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller-?segment=selling

[TheArtfulTwig]

@CROSSANDSTITCHAU 

From everything I've read Etsy is not making any changes to anyone's status once it's done.

If you find out otherwise, please let us know!

[ThePurplePuppy]

@CROSSANDSTITCHAU 

Contacting CS for things like this is probably the reason we have no CS.  They got tired of answering over and over what is clearly set out i the original rules.  This star seller thing has been in effect for well over a year now--and CS has also said over and over they will NOT change your SS  rating

[TheArtfulTwig]

In addition to the comments above, you should also be aware that if a buyer contacts you through a help request, it will open a new message thread.  You can't reply in the convo thread for the order or it doesn't count as a reply.  I learned this the hard way and lost my star seller status this month for the first time since it started, even though I replied within minutes.

Also, be aware that Etsy doesn't count messages in the last few days of the 3rd month in the cycle (apparently to give the seller time to respond, but even if you do, they don't count).  This is the case even though on the star seller page they specifically state the dates as through the last day of the third month in the reporting period.