Descritions still missing after Support help/Nonhelp

[flyingdollar]

I complained 2 days about this same issue.
Holiday week-end in the US good opportunity to sell something and have sales.
I sell vintage. Descriptions are imperative to us to sell things.
Call it a test or call it what you want.
After 20 minutes description are back on one browser.
But he clearly had no answer why not on firefox.
If it's another test they should just say so.
Finally after at least 20 minutes he tells me he will send me an email and maybe I don't know how to fix it.
This is unacceptable. You know after 15 years I think they have finally driven even a dedicated seller away.
   

[KKbraceletsandmore]

I am using Firefox and I see the description on the right side of the screen, below the add to cart button.

[NanaLetha]

@flyingdollar  - It's not a browser issue. Some accounts are in the test and some are not.

[TraditionsInHandmade]

I called Customer support of Monday and mine have since been fixed. 

[TraditionsInHandmade]

I called customer support on Monday and it is fixed. Took few hours. 

[Marmalady]

I use Microsoft Edge and see the descriptions right down at the bottom of the page under the reviews and above "more from this shop"

[TROPICALBREEZECANDLE]

They should not be testing anything in our stores unless we give permission to do so!

[BagmakerSupply]

@TraditionsInHandmade: "unless we give permission to do so!" But you did give permission when you agreed to Etsy's terms of use by opening a shop. Plus most, if not all, tests are based on the viewing account not the selling account.

[NanaLetha]

@TROPICALBREEZECANDLE  My shop has been open since 2011 and there has always been tests. I would not want a stagnant site!

[TROPICALBREEZECANDLE]

I didnt say not to do them just they should ask a store owners permission.

[EccentricHandbags]

Not listing or renewing unless I find out they have not adopted this as permanent.  I find the site unusable and too much of a liability like this.  I can't figure how anyone at Etsy thought this would be a good idea and I have to consider it was the decision of a group and not just one person.  Why do I think the more we complain the more likely it will be that they leave it the way it is, only because we criticize their idea?    

[Lionfishvintage]

Foolish me. Am so tired of this debacle that I put my shop on vacay. I need time to think if I want to continue here .

So what did I do yesterday? Went sailing .. ( garage sailing  ha ha) and bought 3 really great vintage items I could sell. 

Why did I do that ? Old habits die hard.

So a question for those of you who sell on fee bay. I've sold a few things there yrs ago and am thinking about going back. But I see now they want your SS # and birthday. ( or is the bday optional?)

Does that seem safe to you? I know they do that for enforced reporting to IRS now but just worried about I D theft.

Plz no snarky replies on this. I'm just unclear on this . 

Thanks 

[nineteen27]

there is nothing to fix.

it is a test.

for user accounts.

accounts...

not shops.

etsy is not going to ask 929241239138124912912391280982 people if they can test their accounts.

that does not even make sense.

they need to figure out if they make more sales.

or if it matters where the descriptions go.