Declined sale refunded but still showing as active

[IrishGirlsWreaths]

Declined sale refunded,( I received the email confirming the full refund) but still showing as active SALE needing to be shipped.
Anyone else experience this and know how to fix it?

[UniqueGiftOrnaments]

You also need to cancel

[IrishGirlsWreaths]

There in NO option to cancel listed when I click those dots. I chatted with support via the message box and sent screen captures showing that there IS NO Cancel option. They had no idea why that was or how to fix it.

[ThePurplePuppy]

You need to cancel as well.  Go to your orders, there are 3 little dots just below the message envelope. Click on that and there should be a link to click to cancel the order.

[IrishGirlsWreaths]

There is no CANCEL option listed. Only “mark as gift” and

“Print receipt”

[CuriousityShop · Accepted solution]

Try a different browser. If you are on a phone you may need a computer.

[IrishGirlsWreaths]

YES!! A different browser worked! Suddenly the CANCEL option was where it was supposed to be! Thank you!