Deactivation of a listing that I marked as Reserve for customer

[thewingthing]

I had a listing for a vintage mesh belt that had been listed for some time and finally had a buyer.  I marked it as reserved and suddenly it was deactivated and she is ready to make the purchase. 

I am unable to find a link for support.  Can someone please help?

[UppNorthCo]

If you activate Custom Orders you can make her a listing from the convo and send it to her that way. 

All this deactivating is really out of control.  bots on steroids.

[thewingthing]

Do you mean the tab that says "customer order request" under convos?

[UppNorthCo]

Do you have that?  You don't have Request Custom Order on your store front.  If you do there will be a link to make a custom order.  I don't know if it's on the top of bottom now.  Everything changes.

If you don't have it it's under Settings - Options - 2nd link down.

[thewingthing]

I see it.  I'll see if it works for me.  Thank you!