On April 5th, I renewed one of my listing that was to expire. A bracelet for the zodiac sign leo made of suntone, lava stone, dumortierite, and tigers eye. In the listing I reference stones that would compliment the semi-precious stones in this bracelet, which includes amber. That one word, amber, caused the AI to deactivate the listing immediately upon renewal.
I called Etsy support twice (ticket 8210460). I reached out on twitter. Every time I was told, yes Etsy was at fault. The listing should not have inactivated, that it did not break any listing rules. I was promised it would be elevated and should be active within a week.
Today is June 11th. Nothing has been done yet. I understand that there are a lot of sellers/technical issues on Etsy. But seriously, over 2 months since I originally reported the issue and nothing has been done yet. On top of that, my listing fee was taken for the renewal (which did not actually happen) and has not been returned, and there are less than 30 days left of the original listing time.
