@MedBeachStones
I tried "Liking" a post in this Thread a moment ago. Was going to respond to your question re: "Is there Technical Support." Received red banner, "Site can't be accessed." Along with a couple other pop ups from my IP & browser (always same desktop computer, Chrome, Windows 10).
Don't know what the devil happened on my end (Shop on Vacation, but getting oddities over here re: Sign In/Captcha on the same bloody device). Don't know if in YOUR case, the site may have gone down. (I cleared cookies and am in with NO Captcha (won't hold breath).
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*To contact Tech. Support: Go into your Shop Manager. Left Column, Community & Help > Contact.
- Choose option which best describes your problem. If you get no Help Options select "I still need help".
- Email, Chat, Phone options will appear (but not all the time, or not all of them at any given time). *If you email and Etsy does NOT give you a helpful answer, respond to that email (don't start a new one).
(I've not contacted them in a while; but have seen what others have posted). Also, there has been a lot of live testing/tinkering behind the scenes, glitches, etc. Older browsers are not supported by Etsy as well. And the app (which I've never used), can be glitchy. Sometimes uninstalling/re-installing helps.
Finally, as @ZhennelandTreasures stated, I believed the same (an order should NOT be shown as a Sale unless it clears processing). Although I have seen Threads where Orders HAVE cleared processing, then Etsy Refunds/Cancels the Order (oftentimes after the Seller has shipped). So I really don't know what is going on in your specific case. But I hope this is helpful and your problem is resolved soon.
